Unlocking the Future of Customer Experience with AI Insights from Brian Solis

Published on September 07, 2025 by Banzai

In a recent episode, Brian Solis, the Head of Global Innovation at ServiceNow, joined the discussion to talk about his latest book, Mindshift. Solis, known for his expertise as a digital futurist, has authored nine best-selling books and is a recognized keynote speaker. During the conversation, he delves into the inspiration behind his new book, emphasizing the need for a transformation in how individuals and organizations approach innovation and technology.

Mindshift explores the concept of changing ones mindset to adapt and thrive in the rapidly evolving digital landscape. Solis argues that as technology continues to advance, the traditional ways of thinking and operating within businesses are becoming obsolete. He highlights that embracing a new mental framework is crucial for both personal and professional growth in an era defined by constant change and disruption.

Solis also discusses the role of leadership in fostering an environment conducive to innovation. He believes that leaders should not only encourage creativity and experimentation but also be willing to challenge the status quo. By doing so, organizations can remain competitive and resilient in the face of technological advancements.

Throughout the conversation, Solis provides actionable insights for individuals seeking to navigate the complexities of the digital age. He stresses the importance of curiosity, continuous learning, and adaptability as key traits for success. The episode offers a compelling look at how shifting mindsets can lead to transformative outcomes in both individual lives and organizational structures.

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